Terms and conditions for Shipping
1.What are the delivery methods and prices?
The shipping cost is FREE on different occasion as a company decides and announce to customers.
2. What should I do if I am not at home to collect the delivery?
3. What should I do if I do not receive my order?
Returns and Refunds
How do I return a product and how long do I have to do so?
To return the product in accordance with the right of withdrawal of 14 days, you need to follow the terms that are defined in our “terms and conditions”:
- After 24 hours from receiving the order, log in your account here: Login. Click on section “My Orders” and then on “Return request”. Select the order containing the items that you wish to return or replace, specifying the reason and the request.
- Check your mailbox; you will receive a confirmation email acknowledging your request, with the courier’s contact information to submit the pack.
- Place the products in the original packaging: the products must be returned in the same conditions as they were received, that is, in a perfect state of conservation, complete with all their unused components, with the original packaging and any included manuals, labels and tags still attached to the product.
- Return at your expense, your article, unused and in perfect condition, in its original packaging, with the transporter responsible for the first delivery and on the same terms to: MAD Perfumery & Cosmetics, Mohammed Bin Zayed, Zone 7,71st., P.O Box 46586 Abu Dhabi, United Arab Emirates
- The returned items will be checked by our warehouse to make sure they were returned intact; we will charge you any depreciation, reimbursing you only the residual value of the Product.
- If you decide to use our courier, the service costs will be deducted from the product refund.
What should I do in case of wrong delivery?
How to complain?
You will address a recommended letter to: MAD Perfumery & Cosmetics, Mohammed Bin Zayed, Zone 7,71st, P.O Box 46586 Abu Dhabi, United Arab Emirates
The non-compliant product will be automatically refunded, including delivery costs within 30 days of its return to our address.