Terms and conditions for Shipping

1.What are the delivery methods and prices?
Your order is delivered to the transporter of our choice. The delivery time is normally between 3 and 8 days, depending on the transporter, both offer to track number for your package. Delivery prices are automatically calculated when you place your order, according to the country selected. You can view the price by going to your basket. (Without Taxes)

The shipping cost is FREE on different occasion as a company decides and announce to customers.
2. What should I do if I am not at home to collect the delivery?
If you are not at home when the delivery arrives, an attempted delivery notification will be put through your letterbox. You have 15 days in which to collect your package, after which it will be returned to us.
3. What should I do if I do not receive my order?
If you still have not received your package 8 days after delivery to the transporter, and you still have not received a delivery notification, you can track your parcel on the transporter’s website. If the problem continues, you can then contact our customer service.

Returns and Refunds

How do I return a product and how long do I have to do so?

To return the product in accordance with the right of withdrawal of 14 days, you need to follow the terms that are defined in our “terms and conditions”:


  • After 24 hours from receiving the order, log in your account here: Login. Click on section “My Orders” and then on “Return request”. Select the order containing the items that you wish to return or replace, specifying the reason and the request.
  • Check your mailbox; you will receive a confirmation email acknowledging your request, with the courier’s contact information to submit the pack.
  • Place the products in the original packaging: the products must be returned in the same conditions as they were received, that is, in a perfect state of conservation, complete with all their unused components, with the original packaging and any included manuals, labels and tags still attached to the product.
  • Return at your expense, your article, unused and in perfect condition, in its original packaging, with the transporter responsible for the first delivery and on the same terms to: MAD Perfumery & Cosmetics, Mohammed Bin Zayed, Zone 7,71st., P.O Box 46586 Abu Dhabi, United Arab Emirates
  • The returned items will be checked by our warehouse to make sure they were returned intact; we will charge you any depreciation, reimbursing you only the residual value of the Product.
  • If you decide to use our courier, the service costs will be deducted from the product refund.
What should I do in case of wrong delivery?
If an error of the transporter or our company is made on the order, or if the item is faulty, please immediately contact customer service: info@madperfumery.com
How to complain?
You have a period of 1 working days from delivery to make your claim or 14 days after the discovery of a latent defect.
You will address a recommended letter to: MAD Perfumery & Cosmetics, Mohammed Bin Zayed, Zone 7,71st, P.O Box 46586 Abu Dhabi, United Arab Emirates

The non-compliant product will be automatically refunded, including delivery costs within 30 days of its return to our address.

What are the terms of return?
If the return is due to an error on our part, of course, the return postage will be refunded upon proof.
Which payment method is used to make the refund?
Your refund will be credited to the account of the credit card used for payment.